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CALL CENTER SETUP/SUPPORT

Your business demands an in-house call center?

Our team has vast experience in setting up call centers from ground zero. From the hardware to the time tracking software and the connection to your CRM of choice.

Remote support operators?

We can set them up as if they are on the desk in your office.

DELIVERY PROCESS

STEP 1

  • onboarding
  • discussion on your business process needs
  • sign NDA
  • set expectations

STEP 2

  • scalability factor
  • SLA definition
  • software definition
  • hardware definition
  • formal agreement and service order

STEP 3

  • team setup
  • hardware setup
  • software setup
  • support processes implementation
  • test and improvement
  • post-implementation support
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